How to Report RLIN Put Failures to OIS

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To: Harvard University Library Staff:

Staff who use RLIN Put are responsible for reporting problems to the Office for Information Systems (OIS) and for monitoring hulinfo and haug message alerts regarding RLIN problems.

Message alerts will be identified by the Subject line: RLIN PUT PROBLEM ALERT or RLIN PUT PROBLEM SOLVED.

Please follow these guidelines when reporting RLIN Put failures to OIS:

1. Write down any messages displayed on your screen.
2. Make a printout of the RLIN record.
3. Report the problem immediately to a supervisor.
4. Do not re-export the record.
5. Notify OIS (5-3724) that your record did not export and report the following details:

RLIN record number _________________
Author _____________________________
Title _____________________________
Date ____________
Time ____________

Thank you.